We aim to keep our 5* treatments at keen City prices and in order to do so we have a deposit and a cancellation policy which we adhere to.
Deposits are required for all bookings.
On-line booking deposits
The rates are:
Booking worth under £19.99 = deposit of 60p
Booking worth £20 -£39.99 = deposit of £1
Booking worth over £40 = deposit of £1.50
Telephone booking deposits
If you prefer to call us to book an appointment we will require your name, mobile contact number and email for booking confirmation. Please have your payment card handy so that we can take a minimum of £10 deposit which is required for all telephone bookings (no deposit required when you have pre-paid treatments on your account.)
If I want to cancel my appointment, will I get my deposit back?
Phone booking: If you cancel your appointment within 24 hours of appointment time, you will lose your deposit.
When you cancel your appointment online you will lose your deposit.
If you call us and give 24 hours notice of your cancellation and the cancellation is done by Jaxon staff, you will be credited the deposit amount to your online account for future use. It is automatically put against your next appointment booked online.
Deposits paid by card by telephone will be refunded if cancelled at with 24 hours or more notice before the appointment time.
If I reschedule my appointment, what happens to my deposit?
The deposit is retained on your account for your rescheduled appointment. If your appointment is rescheduled with less than 24 hours notice you will lose your deposit and be asked to rebook with a new deposit.
100% charge for appointments cancelled within 24 hours.
Our mission is to make Jaxon the best part of your working day and our team always welcome your feedback, ideas and suggestions. The ideas we have implemented from customer feedback have been invaluable in creating the Jaxon experience and our google reviews are the testimony! In addition, we love that you find us friendly, great to chat to and appreciate the professional and hygienic service that you expect with affordable London prices. Thank you.
At Jaxon, we make that a personal thank you. For all appointments with us, you will be awarded treat points with £5 money off when you have collected 150 points. £1 = 1 treat point. You can see your treat point balance 24/7 on the App on your phone. The treats that are available to you will be displayed and can be redeemed when you book any other treatment.
Appointments moved within 24 hours of the appointment time booked will not be awarded treat points.
You will receive email confirmation of your appointment and receive a text reminder the day before your appointment. Let us know as soon as possible if you need to change, some-one else may need that appointment time and it helps us keep our 5* treatments at keen City prices.
PHOREST Terms and conditions for on-line bookings (Phorest is our third party online booking partner).
Phorest provide a online booking software service to salons and spas. Please read these terms and conditions carefully before using the service. This is a legal agreement between you, the “user” and Phorest Online Booking Services for all parts of the online booking service. References to “services provider” or “third parties” means the business that you book a service with, for example a salon, spa, wellness, holistic or any other type of services business.
No third parties or us give any guarantee that the information on this website will be error free. By using this website you understand that the information may contain errors and we do not accept liability for these errors, to the amount that is allowed by law.
All bookings for services on this website are made with the service provider and not with Phorest. Phorest only facilitates the online booking with the service provider. The contract is between you and the service provider and Phorest is not part of that agreement, and therefore Phorest has no direct or indirect responsibility in that contract. Before making a booking, you need to check that you agree with the service provider’s terms and conditions.
Phorest tries to make sure that the services listed are of reasonable standard, but the listing of services on this website is not a recommendation from Phorest, or that the services will be suitable for the user. Phorest will not be liable to you if the services are not suitable to you. Your use or any information on this website is totally your own risk, for which we will not be liable. It is your own responsibility to make sure that any products, services or information available through this website meet your specific needs.
No unlawful or prohibited use
By using this website you confirm to Phorest that you will not use this website for any purpose that is against the law or not allowed by these terms.
Links to third party sites
This website may contain hyperlinks to websites operated by parties other than Phorest. These hyperlinks are provided for your reference only. Phorest does not control those websites and is not responsible for their contents. By having hyperlinks on this website to other websites does not mean we endorse the material on those websites or that we have any association with the website operators.
The following conditions apply to bookings of services made by you through this website.
Making a reservation
When booking a third party’s services on Phorest you may be required to pay a non refundable reservation fee/deposit using either a credit or a debit card. The amount of the reservation fee/deposit will depend on the total cost of your booking and will range from €/£/$0.50 to €/£/$1.50 (inclusive of VAT or any other taxes that may apply). Phorest use a third party payment gateway company to process this payment.
Responsibility of accuracy of information to service providers
Services and Treatments are carried out by trusted third parties who are the services providers. When making a reservation, it is your responsibility to tell the service providers directly about any physical or mental condition that you have and that may require special facilities.
A cancellation of an appointment will result in loss of the reservation fee/deposit. The amount lost depends on the total cost of your booking but will be no more than €/£/$1.50. If a booking is partially cancelled (one or more, but not all treatments that are part of the booking) the reservation fee/deposit will not change. If the service provider cancels the whole booking the reservation fee/deposit will be credited to your Phorest account. This credit can be used to reserve future bookings on Phorest. If the services provider only partially cancels a booking your reservation/deposit fee will not change.
Users may cancel bookings made online up to 24 hours in advance of the time of the appointment online by going to their Phorest account. If an appointment has not been cancelled with 24 hours notice the salon has the right to charge users the balance of the appointment cost (i.e. the payment due in the salon which equals the total cost of the appointment minus the reservation fee/deposit paid online). Users who cancel appointments with more than 24 hours notice will only lose their reservation fee/deposit.
By making a reservation with your credit card or bank card, you agree that if you cancel your reservation with less than 24 hours notice or if you fail to arrive by your agreed appointment time, you authorise the services provider to charge to your credit card or debit card without further reference to you an amount lower or equal to your booking or an amount that might be set out in the service provider’s terms and conditions. For this purpose your credit or debit card will be securely stored.
Phorest does not accept responsibility for cancellations by the user or by the services provider regardless of the circumstances in which the cancellation is made. Phorest shall not accept any liability for losses, additional expenses or any claim whatsoever due to changes in salon services, sickness, weather, strikes or any other cause. All such losses, additional expenses or claims will be borne by you unless otherwise agreed between you and the service provider.
When a reservation is confirmed
Phorest does not accept responsibility for cancellations by the user or by the services provider. Phorest does not accept any liability for losses, additional expenses or any claim because of changes in salon services, sickness, weather, strikes or any other cause. All losses, extra fees or claims will be your responsibility unless otherwise agreed between you and the service provider.
No Liability in credit or debit card transactions
Phorest makes all reasonable efforts to ensure that all credit card and debit card transactions are secure. HOWEVER, if unauthorised charges appear on your credit card or debit card statement for any card used on this website at any time during or after you make your reservation, conduct your transaction or disclose your card details on this website, Phorest shall not be liable or responsible in any way in respect of any damage or loss of whatsoever nature suffered by you arising from or in any way connected with said use, transaction or disclosure, subject only to any statutory rights which you may have.
Copyright, notice and limited license
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. Any persons breaching any of this provision will be prosecuted.
Automatic collection of information/cookies
Phorest’s website’s server, or the servers of companies that are used to operate this site, may place a “cookie” on your computer in order to allow you to use the website and to personalize your experience. A “cookie” is a small piece of data that can be sent by a web server to your computer, which then may be stored by your browser on your computer’s hard drive. Cookies allow us to recognize your computer while you are on our website and help customize your online experience and make it more convenient for you. Cookies are also useful in allowing more efficient log-in for users,tracking transaction histories and preserving information between sessions. The information collected from cookies may also be used to improve the functionality of the website.
Most web browser applications (such as Microsoft Internet Explorer and Netscape Navigator) have features that can notify you when you receive a cookie or prevent cookies from being sent. If you disable cookies, however, you may not be able to use certain personalized functions of this website.
Information collection and how it is used
We do collect personal information directly from individuals who volunteer to use some of our services. Collection of this information is required to deliver the specific services, but use of these services is voluntary.
Modification of these terms and conditions
Phorest reserves the right to change these Terms as well as the contents of this website for any reason and without notice, and without liability to you, any other user or any third party. This right shall not affect the Terms accepted by you upon making a legitimate reservation or purchase using this website. You should check these Terms for any changes each time you access the website.
All use by you of Phorest’s services is at your own risk. You assume complete responsibility for and for all risk or loss resulting from your downloading an/or use of or referring to or relying on information, products, services or materials provided on this website. You agree that Phorest and the providers of telecommunications and network services to Phorest will not be liable for damages arising after your use or inability to use this website and you hereby waive all claims with respect thereto whether based on contract, tort or other grounds.
This website is available to all users “as is”. Phorest makes no representations, warranties or undertakings that this website, or the server that makes it available, will be free from defects, including, but not limited to viruses or other harmful elements. Phorest accepts no liability for any infection by computer virus, tampering, unauthorised access, intervention, alteration or use, fraud, theft, technical failure, error, omission, interruption, deletion, defect, delay, or any event or occurrence beyond its control, which corrupts or affects the administration, security, fairness and the integrity or proper conduct of any aspect of this website.
To the greatest extent permitted by applicable law, all representations, warranties and conditions, whether express or implied, statutory or otherwise are hereby excluded, including without limitation representations, warranties or undertakings about any of the services, information and/or materials on this website, including without limitation, their accuracy, their completeness or the merchantability, quality or fitness for a particular purpose.
General terms and conditions
These Terms and your use of this website are governed by the laws of the Republic of Ireland. You hereby consent to the exclusive jurisdiction of the Republic of Ireland courts in all disputes arising out of or relating to the use of this website each time you access the website. Use of this website is unauthorised in any jurisdiction that does not give effect to all provisions of these terms and conditions including without limitation this paragraph.
You may receive an email after a completed appointment with a services provider asking you if you wish to leave a review. When you leave a review the information will be submitted to the services provider and Phorest. This information will be stored securely in computer storage facilities. If you choose to do so you agree to that Phorest or the services provider that the appointment was with can publish your review should they choose to do so. If Phorest or the services provider choose to publish your review only your first name will be published with the review however the services provider or Phorest will not be held responsible for any wording by you in the review that might reveal your identity.
Any questions, please contact Phorest, Anglesea Mills, 9 Anglesea Row, Off Little Britain Street, Dublin 7, D07 F8PY, Republic of Ireland; or email us on email@example.com.