We understand that things change, but in order to keep providing the 5* treatment you deserve we have a strict cancellation policy, which protects both your time and ours.

  • Individual Cancellations/ No Shows

    Please cancel up to 24 hours before your appointment to avoid any booking fees.

    If your appointment has not been cancelled within 24 hours notice, we have the right to charge you your full appointment cost (minus the reservation fee/deposit paid online/ app).

    If you cancel within the 24 hours prior to your appointment you will only lose your reservation fee/deposit which will be no more than £1.50.

  • Group Cancellations/ No Shows

    For parties of three or more, please let us know if you need to cancel or reschedule your appointments at least 48 hours in advance.

    Groups of three or more that do not show up without cancelling in advance will be charged the full price of all services originally scheduled.